The Community Health Clinic (CHC) provides non-urgent, quality healthcare for low-income, uninsured families living in Collin County. Our exceptional volunteer healthcare providers and community volunteers work together alongside clinical staff to serve the uninsured who need a health home the most. The position will greet patients and visitors, in person or on the telephone. They will be responsible for scheduling or rescheduling patients’ appointments. Assist with new patient registration. Office volunteers will keep patient appointments on schedule by notifying medical providers of patients’ arrival and is expected to protect patients’ rights by maintaining the confidentiality of personal/medical information.
What You'll Do:
- Efficiently coordinate patient check-in and check-out processed utilizing EMR system.
- Conduct patient verifications and obtain necessary documentation to ensure seamless patient care registration process.
- Schedule appointments, answer, screen, and direct incoming phone calls.
- Utilize provided scripts and protocols to address patient questions, confirm schedule, and reschedule patient appointments.
- Adhere to HIPPA regulations to protect patient confidentiality while interpreting all information needed for quality healthcare
- Excellent customer service and communication skills,
- Bilingual in Spanish is a plus but not necessary
What Makes a Successful Volunteer?
- Professional appearance and friendly demeanor.
- Dependable, punctual, and detail-oriented.
- Courteous and personable when assisting the public.
- Self-motivated and able to take initiative.
- Ability to respect and maintain client confidentiality in compliance with HIPAA regulations.
- Basic computer skills (preferred but not required).
Time Commitment
The clinic is open Monday-Fridays 8:30am-4:30pm. Some evenings,4:00pm-6:00pm and Saturdays are available.
Commitments accepted as little as one day per month based on your availability. 4, 6, or 8hr. shifts available
Please indicate your preferred shift in the notes when responding to this opportunity.
We also ask for a 4-6 month commitment.
Additional Information
- Location: Second floor of the CHC building, accessible by elevator.
- Parking: Available in the designated lot.
Ready to Make a Difference?
Click “Respond” to this opportunity, You’ll be asked to complete steps:
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Fill out your background check form (for alternative ways, contact volunteer@ccdallas.org)
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Sign the abuse awareness training packets
Complete the Community Health Clinic Forms
After completing both forms, you’ll need to click “Respond” again to officially sign up. You will receive an email confirmation.
After signing up, you’ll receive an email to complete your online orientation through website Learner Mobile.
Please note: You will be able to begin volunteering only after all your paperwork is complete, references are on file, and your background check has been processed.
