The Community Health Clinic (CHC) provides non-urgent, quality healthcare for low-income, uninsured families living in Collin County. Our exceptional volunteer healthcare providers and community volunteers work together alongside clinical staff to serve the uninsured who need a health home the most. The position will greet patients and visitors, in person or on the telephone. They will be responsible for scheduling or rescheduling patients’ appointments. Assist with new patient registration. Office volunteers will keep patient appointments on schedule by notifying medical providers of patients’ arrival and is expected to protect patients’ rights by maintaining the confidentiality of personal/medical information.
What You'll Do:
- Efficiently coordinate patient check-in and check-out processed utilizing EMR system.
- Conduct patient verifications and obtain necessary documentation to ensure seamless patient care registration process.
- Schedule appointments, answer, screen, and direct incoming phone calls.
- Utilize provided scripts and protocols to address patient questions, confirm schedule, and reschedule patient appointments.
- Adhere to HIPPA regulations to protect patient confidentiality while interpreting all information needed for quality healthcare
- Excellent customer service and communication skills,
- Bilingual in Spanish is a plus but not necessary
What Makes a Successful Volunteer?
- Professional appearance and friendly demeanor.
- Dependable, punctual, and detail-oriented.
- Courteous and personable when assisting the public.
- Self-motivated and able to take initiative.
- Ability to respect and maintain client confidentiality in compliance with HIPAA regulations.
- Basic computer skills (preferred but not required).
Time Commitment
The clinic is open Monday-Fridays 8:30am-4:30pm. Some evenings,4:00pm-6:00pm and Saturdays are available.
Commitments accepted as little as one day per month based on your availability. 4, 6, or 8hr. shifts available
Please indicate your preferred shift in the notes when responding to this opportunity.
We also ask for a 4-6 month commitment.
Additional Information
- Location: Second floor of the CHC building, accessible by elevator.
- Parking: Available in the designated lot.
Ready to Make a Difference?
Click “Respond” and complete the required forms. When you’re done, remember to click “Respond” again—to confirm your interest. You will be prompted to submit 3 references, who will be contacted as part of the process. Please check your email for a confirmation of your submission. Program staff will follow up with you directly. All volunteers working directly with clients will have to complete a background check, reference checks, online orientation and complete the abuse awareness training packet.
New volunteers will also receive an orientation link from Learner Mobile, please login to complete the orientation that is required to volunteer.
